| Summary of Skills: |
• Microsoft SharePoint Foundation and Microsoft SharePoint Server 2010 • Microsoft SharePoint Designer 2007 and 2010 • Microsoft Certified Technology Specialist – Microsoft Windows SharePoint Services 3.0 Configuration • Microsoft Certified Technology Specialist – Microsoft Office SharePoint Server 2007 Configuration • CompTIA A+ Certified Professional – IT Technician • CompTIA Network+ • Windows Server 2003/2008 and Active Directory • Excellent Customer Service Skills • Troubleshooting and Problem Solving Skills |
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| Work Experience: |
2008 - Present Volt Information Sciences, Inc. Fargo, ND
Microsoft SharePoint Designer Senior Support Engineer • May 2008 - November 2009: Microsoft Office SharePoint Services Administration Support Engineer. • November 2009 - Present: Microsoft SharePoint Designer Support Engineer. • December 2009 - Delivered training on SharePoint Designer 2007. • Provide frontline support for Microsoft's Premier customers. • Research, test and reproduce the issues involved in the support cases. • Effectively collaborate with multiple teams across Microsoft's different technologies. • Consistent recognitions for "Top Box" customer surveys. • Technologies encountered daily: SharePoint Server 2007 and 2010, SharePoint Designer 2007 and 2010, Office Line 2007 and 2010, SharePoint Search Server 2008, SQL 2000, 2005, and 2008, Windows Server 2003 and 2008, Active Directory, TCP/IP, DNS, InfoPath, Exchange, Outlook, IIS 6 and 7, Virtual Server 2005, NetMon, ProcMon, PerfMon, HTML, CSS, FrontPage Server Extensions, .NET, XML, XSLT, SOAP. 2004-2006 Northwest Airlines Chisholm, MN Sales/Tier II Support • First line of contact between customer and Northwest Airlines. • Problem solving, troubleshooting, and servicing all of the customer’s needs. • Provide internal technical support using WorldSpan computerized reservations system. • Provide internal and external educational support of the WorldPerks and SkyTeam programs. ACCOMPLISHMENTS: Valedictorian of initial hire training class. Recognized as Summit recipient by being in the top 15% of sales. |
| Education: | 2006-2008 MSCTC Fergus
Falls, MN Computer and Network Technology - System Administration Emphasis • Recognized on Dean's List all 4 semesters for achieving 4.0 GPA. • Class concentration in Windows Server 2003 Administration, E-Mail Administration, Cisco Networking, Windows XP, Visual Basic, HTML, network security, hardware, and other computer and network administrative functions. 2000-2003 St. Cloud State St. Cloud, MN Bachelors of Science, Aviation Operations • 3.0 Overall GPA. • Course outline (PDF File). • Courses in Management, Technical Writing, Mathematics, and Sciences. • FAA Certified Private Pilot. |
| Accreditations and licenses |
• Microsoft Certified Technology Specialist – Microsoft Windows SharePoint Services 3.0 Configuration • Microsoft Certified Technology Specialist – Microsoft Office SharePoint Server 2007 Configuration • CompTIA Network + • CompTIA A+ Certified Professional – IT Technician • Private Pilots License • Minnesota Class B Commercial Drivers License. |
